FREQUENTLY ASKED QUESTIONS

Check most frequently asked questions here
SHIPPING INFORMATION
GENERAL INFORMATION
REFUNDS & RETURNS INFORMATION
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SHIPPING INFORMATION
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Domestic orders (UK) are usually shipped within 1-2 business days after placing the order. International orders typically arrive with in 4-12 days depending on the location and UPS running service. 
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a tracking number via email. You can track your order by visiting the shipping carrier's website and entering the tracking number. Domestic orders (UK) we use Royal Mail Services & for international orders we use UPS.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Our list of international shipping is only limited to UPS's services. Please check our shipping page for more information.
GENERAL INFORMATION
WHAT IS YOUR COMPANY ALL ABOUT?
Our company provides top-notch products and services in the field of watch modification. We strive to deliver the best customer experience and constantly innovate to meet the evolving needs of our clients.
WHAT ARE YOUR BUSINESS HOURS?
Our business hours are from 9am to 5pm, Monday to Friday.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, as well as PayPal.

REFUNDS & RETURNS INFORMATION
WHAT’S YOUR RETURN ADDRESS?
Our return address is 92 Marlborough Road SL37JY Berkshire United Kingdom.
HOW DO I MAKE CHANGES TO AN EXISTING ORDER?
Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
CAN I RECEIVE A REFUND?
If you are unhappy with the order you’ve received, you can get a refund. A full refund will be initiated once the product has been returned at distribution unit and a quality check has beem carried out, and it is deemed as re-sellable condition.
WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.
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DO YOU OFFER ANY WARRANTIES OR GUARANTEES ON YOUR PRODUCTS?
Yes, we offer a 24-month warranty on all our products. Our Casio GA-2100 modified watches include original manufacturing warranty.
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact our customer service team through our website's live chat, by email at sales@watchmods.co.uk. Our team typically response with in the hour. If we do not please use our live chat services as email's may have been sent to our spam folder. 
WHAT IS YOUR PRIVACY POLICY?
Our privacy policy outlines how we collect, use, and protect your personal information. You can read our full policy on our website.
DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
Yes, we regularly offer discounts and promotions to our customers. Stay tuned to our social media channels and subscribe to  newsletter for the latest updates.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Domestic orders (UK) are usually shipped within 1-2 business days after placing the order. International orders typically arrive with in 4-12 days depending on the location and UPS running service. 
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a tracking number via email. You can track your order by visiting the shipping carrier's website and entering the tracking number. Domestic orders (UK) we use Royal Mail Services & for international orders we use UPS.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Our list of international shipping is only limited to UPS's services. Please check our shipping page for more information.
WHAT IS YOUR COMPANY ALL ABOUT?
Our company provides top-notch products and services in the field of watch modification. We strive to deliver the best customer experience and constantly innovate to meet the evolving needs of our clients.
WHAT ARE YOUR BUSINESS HOURS?
Our business hours are from 9am to 5pm, Monday to Friday.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, as well as PayPal.

WHAT’S YOUR RETURN ADDRESS?
Our return address is 92 Marlborough Road SL37JY Berkshire United Kingdom.
HOW DO I MAKE CHANGES TO AN EXISTING ORDER?
Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
CAN I RECEIVE A REFUND?
If you are unhappy with the order you’ve received, you can get a refund. A full refund will be initiated once the product has been returned at distribution unit and a quality check has beem carried out, and it is deemed as re-sellable condition.
WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.
DO YOU OFFER ANY WARRANTIES OR GUARANTEES ON YOUR PRODUCTS?
Yes, we offer a 24-month warranty on all our products. Our Casio GA-2100 modified watches include original manufacturing warranty.
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact our customer service team through our website's live chat, by email at sales@watchmods.co.uk. Our team typically response with in the hour. If we do not please use our live chat services as email's may have been sent to our spam folder. 
WHAT IS YOUR PRIVACY POLICY?
Our privacy policy outlines how we collect, use, and protect your personal information. You can read our full policy on our website.
DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
Yes, we regularly offer discounts and promotions to our customers. Stay tuned to our social media channels and subscribe to  newsletter for the latest updates.
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